What do we cover in our training?

Our bespoke training and development programmes include coaching and mentoring, 1-2-1 performance support, career development, and business improvement. Through personalised guidance, our experienced coaches help individuals achieve personal and professional growth. Our tailored performance support addresses specific needs, while our career development programmes empower individuals to navigate their career path effectively. We also help organisations drive efficiency and innovation through our business improvement programmes.

Customer service

At ELM People, we believe that customer service is not just a transaction; it’s an opportunity to create remarkable experiences. Our customer service training programmes are designed to empower your team with the skills and knowledge to deliver exceptional service throughout the end-to-end customer journey. By diving deep into the customer journey, mapping out every touch point and interaction, understanding your customer’s perspectives, needs, and expectations at every stage, we enable your team to provide a seamless and personalised experience.

Technical training and behaviour workshops

ELM People is a trusted provider of technical training and behaviour workshops. With a focus on people and change management, we have extensive experience in delivering client systems training that goes beyond technical knowledge. Our workshops also address topics such as equality, diversity, and inclusion, with training on bystander intervention and whistleblowing. We are committed to helping organisations become employers of choice by equipping them with the knowledge, skills, and behaviours needed to attract and retain top talent. Our interactive and engaging workshops ensure practical applications, and we measure the impact of our training to ensure continuous improvement.

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